1. Who We Are

BURO ONE MANAGEMENT CONSULTANCIES L.L.C Commercial Licence No. 1626101 Dubai, United Arab Emirates Email: info@buro-1.com

The Pulse platform is a product of Buro 1. If you have any questions about how we handle your data, contact us at the address above.

2. What Data We Collect

2.1 Platform Users

When you use Pulse, we may collect:

CategoryExamplesAccount dataName, work email address, job title, authentication credentialsUsage dataLogin timestamps, feature interactions, session metadataDevice and technical dataIP address, browser type and version, operating system, device identifiersBusiness dataData your organisation uploads to or generates within the platform (reports, dashboards, records, integrations)Support dataMessages, screenshots, or files shared when you contact support

2.2 Website Visitors

When you visit the Buro 1 website, we collect:

• Standard server logs (IP address, browser, pages visited, timestamp)

• Contact form submissions (name, email, message content)

• Analytics data (page views, referral sources — anonymised where possible)

2.3 What We Do Not Collect

• Payment card numbers or financial account details

• Sensitive personal data (health, biometric, genetic, political, religious, or criminal-record data)

• Personal data from individuals under 18

3. How We Use Your Data

We use personal data to:

• Provide and operate the Pulse platform and website

• Authenticate users and manage accounts

• Deliver platform features, reports, and integrations

• Respond to support requests

• Send service notifications (downtime alerts, renewal reminders, security notices)

• Monitor platform performance and resolve issues

• Comply with legal obligations and enforce our agreements

We do not sell, rent, lease, or share your personal data with third parties for their own marketing purposes.

4. Legal Basis for Processing

PurposeLegal basisProviding the platform under contractPerformance of contractPlatform security and fraud preventionLegitimate interestsResponding to support requestsContract performance / legitimate interestsLegal compliance and enforcementLegal obligationService communicationsContract performanceMarketing communications (if applicable)Consent

5. Data Storage and Location

Your data is stored and processed on infrastructure hosted by Microsoft Azure, located in the United Arab Emirates (UAE region). By using the Services, you acknowledge that your data is stored in the UAE and may be stored outside your home country.

We ensure appropriate safeguards are in place for international data transfers, including contractual protections with our sub-processors.

6. Sub-Processors

We use the following third-party service providers to deliver the Services:

ProviderPurposeLocationMicrosoft AzureApplication hosting, database, backend infrastructure, authentication, storage, transactional email notifications, monitoringUnited Arab Emirates

Each sub-processor is bound by appropriate data protection obligations consistent with this policy and applicable law.

7. Data Retention

Data typeRetention periodActive account and platform dataDuration of active subscriptionPost-termination dataDeleted or anonymised within 90 days of contract end, unless law requires longer retentionSupport records24 months from resolutionServer and access logs12 monthsLegal records (contracts, invoices)5 years or as required by UAE law

8. Data Security

We implement industry-standard technical and organisational measures including:

• Encryption in transit (TLS 1.2+) and at rest

• Role-based access controls and row-level security (RLS) within the platform

• Multi-tenant data isolation — each client's data is logically separated

• Regular security reviews and monitoring

• Access limited to personnel who need it to perform their role

No method of data storage or transmission is 100% secure. In the event of a personal data breach that poses a risk to individuals, we will notify affected parties and relevant authorities as required by applicable law.

9. Your Rights

Depending on your jurisdiction, you or your organisation may have the right to:

• Access — request a copy of personal data we hold

• Rectification — ask us to correct inaccurate or incomplete data

• Erasure — request deletion of personal data, subject to legal and contractual obligations

• Restriction — ask us to limit processing in certain circumstances

• Portability — receive your data in a structured, machine-readable format

• Objection — object to processing based on legitimate interests

• Withdrawal of consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at info@buro-1.com. We will respond within the time required by applicable law. Rights are subject to the limits, conditions, and exemptions of applicable law, and we may need to verify your identity before acting on a request.

10. Cookies

The Buro 1 website uses essential cookies for session management and security. We do not use advertising, tracking, or third-party analytics cookies without your consent.

11. Children

The Services are intended for business use by adults. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, contact us immediately at info@buro-1.com.

12. UAE Personal Data Protection Law

Buro 1 processes personal data in compliance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL). UAE-based individuals have the right to access, correct, restrict, and request deletion of their personal data. Contact us at info@buro-1.com to exercise these rights.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice via the platform, by email, or by posting the updated policy, before the change takes effect where required by applicable law. Continued use of the Services after the effective date constitutes acceptance of the updated policy.

14. Contact

For all privacy-related enquiries: BURO ONE MANAGEMENT CONSULTANCIES L.L.C Dubai, United Arab Emirates Email: info@buro-1.com

Cookie Policy

BURO ONE MANAGEMENT CONSULTANCIES L.L.C ("Buro 1", "we", "us", "our")

Effective date: July 15, 2026 Last updated: July 15, 2026 Version: 1.0

This Cookie Policy explains how Buro 1 uses cookies and similar technologies (local storage, pixels, telemetry) on the Buro 1 website and the Pulse platform (together, the "Services"). It supplements our Privacy Policy.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device, keep you signed in, and remember preferences. Similar technologies such as local storage serve equivalent purposes.

2. Cookies We Use

Buro 1 uses cookies sparingly. We use:

CategoryPurposeExamplesDurationStrictly necessaryAuthentication, session management, security (e.g. keeping you signed in to Pulse, preventing cross-site request forgery, rate limiting)Session and authentication tokensSession / up to 30 daysFunctionalRemembering preferences (e.g. language, display settings)Preference storageUp to 12 months

We do not use advertising cookies, cross-site tracking cookies, or third-party analytics cookies without your consent. If we introduce analytics cookies in the future, we will update this policy and, where required by law, request consent before setting them.

3. Strictly Necessary Cookies Cannot Be Disabled

Strictly necessary cookies are required for the Services to function — in particular for secure sign-in to the Pulse platform. Because they are essential, they do not require consent under applicable law. If you block them in your browser, parts of the Services will not work.

4. Managing Cookies

You can control and delete cookies through your browser settings. Instructions are available in your browser's help documentation. Blocking or deleting cookies may affect your ability to use the Services, including staying signed in.

5. Changes to This Policy

We may update this Cookie Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.

6. Contact

BURO ONE MANAGEMENT CONSULTANCIES L.L.C Commercial Licence No. 1626101 Dubai, United Arab Emirates Email: info@buro-1.com

BURO ONE MANAGEMENT CONSULTANCIES L.L.C · Commercial Licence No. 1626101 · Dubai, United Arab Emirates · info@buro-1.com · All legal documents